Contact us
How to reach the Zwaj team and what we can help with.
Last updated: 4 November 2026
1.Email
We are happy to help. For a faster reply, use a clear subject line:
- Support and general questions: support@zwaj.app
- Privacy requests or account deletion: support@zwaj.app
- Reporting abuse or inappropriate content: support@zwaj.app
2.Reporting abuse
If you experience abuse inside the app, send us the username involved, a description of what happened, and the date if you have it. We treat these reports confidentially.
3.Response time
We usually reply within two to three working days; replies may take longer on public holidays. Every message is read.
4.Account deletion
There is no self-service delete tool inside the app yet. Send the deletion request from the email registered to your account and we will carry it out and confirm when it is done.
5.Important
These channels are not monitored for emergencies or urgent safety reports. In those situations, contact the relevant authorities in your country directly.
We usually reply within two to three business days.
support@zwaj.app